Customer Privacy Policy

INFORMATION COLLECTION

Ava Anderson, LLC, dba Ava Anderson Non-Toxic (referred to herein as “AANT”, “our”, “us” or “we”) is the sole owner of the information collected on our websites and on the replicated AANT websites that we provide for use by independent contractor Consultants (hereafter the “websites”). We collect information from Independent Consultants (“Consultants”), customers and visitors to the websites at different points on the websites.

Personally Identifiable Information

Through your use of or visits to our websites, you may be required or requested to provide personally identifiable information to us. Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person including names, addresses, email addresses, telephone numbers, social security and tax identification numbers, and credit card and bank information.

Customer Registration

Certain customers may be required to register in order to purchase products directly from us (“Registered Customers”). Registered Customers will be required to provide contact information (such as name, mailing address, telephone number(s), and email address) and payment information (such as credit card information). We use this information to maintain contact Registered Customers, and to Registered Customer orders.

Product or Service Purchases

When a customer or Registered purchases products or services from us through any of our websites, the purchaser must provide us with mailing and contact information as well as payment information. This information is used for billing and payment purposes and to fill orders.

Negative reactions:

Despite the non-toxic nature of all ingredients, some individuals may experience negative, or allergic reactions. As is best practice with any first-use of a personal care product, always test a small area of the face or body. Should any undesirable effect occur, please discontinue immediately and contact Ava Anderson Non-Toxic at CustomerService@avaandersonnontoxic.com

INFORMATION USE

Personally Identifiable Information

Personally identifiable information that is collected from customers and Registered Customers through Customer Registration, Product or Services Purchases and/or Surveys is used as described above. AANT DOES NOT share personally identifiable information except as may be necessary to process and fill an order. AANT may share aggregated information from time to time with its partners, vendors or other third parties. When such aggregate information is shared by AANT, no personally identifiable information is shared.

Profile Information

AANT stores information that it collects through cookies, log files, clear gifs, and/or third parties to create a profile of visitors to our websites (“users”), including customers and Registered Customers. A profile is stored information that AANT keeps on individual users that details their viewing preferences. Profile information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. AANT may share profile information with third parties in aggregate form only.

Cookies

A cookie is a piece of data stored on a user’s computer tied to information about the user. Usage of a cookie may be linked to any personally identifiable information while on the websites. AANT collects personally identifiable information from you only when you voluntarily provide it to us. AANT uses both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on a user’s computer, users do not have to log in a password more than once, thereby saving time while at the websites. If a user rejects the cookie, the user will still be able to use the site. The only drawback to this is that the user may need to enter his or her password every time he or she accesses the site.

Log Files

Like most standard website servers AANT’s websites use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may at a future time use a tracking utility that uses log files to analyze user movement.

Clear Gifs (Web Beacons/Web Bugs)

AANT employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help AANT to better manage content on the websites by informing it what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users’ personally identifiable information.

In addition, AANT uses clear gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows AANT to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

COMMUNICATIONS FROM US

Special Offers and Updates

AANT sends all new customers and Registered Customers a welcoming email to verify password, username, and acceptance Customer Agreement. Customers and Registered Customers may occasionally receive information on products, services, special deals, and a newsletter. Customers who have not registered with AANT and who grant permission will also receive occasional information on products, services, special deals, and the like.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send customers an email.

Customer Service

AANT communicates with customers with respect to products or services purchased by such customers from AANT. Such communications may be by email, regular mail or telephone.

SHARING

Legal Disclaimer

Though AANT makes every effort to preserve user privacy, AANT may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on AANT.

Aggregate Information (non-personally identifiable)

AANT shares aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

These are the instances in which we will share users’ personal information: AANT DOES NOT Share Personally Identifiable Information about users with any Third Parties other than as necessary to process orders and applications.

Third Party Fulfillment

AANT uses an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies retain credit card information and personally identifiable information so they can fulfill future orders, but do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

AANT partners with other third parties to provide specific services. When necessary to provide services or products to Registered Customers and other customers, we share names and/or other contact information with service providers and vendors. Such third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Business Transitions

In the event AANT goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, the personal information of customers will, in most instances, be part of the assets transferred. If as a result of the business transition, a customer’s personally identifiable information will be used in a manner different from that stated at the time of collection, the customer will be given choice consistent with our notification of changes section.

Choice

Users are always notified when their information is being collected by any outside parties. We do this so users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

AANT’s websites may contain links to other sites. Please be aware that AANT is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by AANT websites.

Security

AANT takes every precaution to protect all users’ information. When users submit sensitive information via AANT’s websites, their information is protected both online and off-line.

When Customer Registration, and/or online order forms ask users to enter sensitive information (such as credit card number) that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as an online order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While AANT uses SSL encryption to protect sensitive information online, the Company also does everything in our power to protect user information off-line. All user information, not just the sensitive information mentioned above, is restricted in AANT’s offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. ALL employees are kept up-to-date on Company security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.

MISCELLANEOUS

Changes to this Privacy Policy

AANT reserves the right to amend or change this Privacy Policy at any time at its sole discretion. It is your responsibility to periodically access this Privacy Policy by clicking on the Privacy Policy link on AANT web pages.

Making Changes to Your Personally Identifiable Information. You may update your personal information as necessary by logging into your AANT personal profile.

Protecting Children

AANT is committed to the safety of our children. Persons under the age of 18 may not enroll as AANT Consultants or register as customers. Children under the age of 13 may not purchase products through any of our websites. We do not knowingly collect any personal information from such children at this site or any of its other sites.

Questions

Questions regarding this Privacy Policy should be directed to CustomerService@AvaAndersonNonToxic.com or by mail to AANT, at 130 Franklin Street, Warren, RI 02885

Effective Date

The effective date of this Privacy Policy is December 1, 2009.